About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

49 ratings and 39 comments received in the last 90 days.

02 February 2026

Very welcoming and friendly staff at reception who took me upstairs and introduced me to a service manager who kept me informed throughout the day.

29 January 2026

Being able to bring car in on Saturday for repairs to start on Mon very helpful. Good and helpful booking car in

25 January 2026

nice quick service

24 January 2026

Service level was very good

24 January 2026

Efficient service

23 January 2026

I found the people to be excellent very positive

20 January 2026

Outstanding service

20 January 2026

Super service from the team at Cobham

13 January 2026

It could not have been any better. Professional and friendly.

11 January 2026

All good

See all reviews

07 January 2026

After the service, which included topping up washer fluid, the windscreen washer stopped working. I took the car back a week later and was told this is due to me using the wrong washer fluid and I would have to pay £160 to have it fixed.

07 January 2026

Service was good disappointed with it costing me money

05 January 2026

Thorough job, professional people and great feedback

04 January 2026

Charlie repaired the issue and paid attention to the additional notes I had written on my booking form which helped us both in terms of identifying an issue and resolving it first time.

21 December 2025

New tyres seem fine. Car returned clean and sparkling. Henry the gentleman serving very kind and didn't roll his eyes when I asked questions.

21 December 2025

Friendly staff especially Lauren and good communication

18 December 2025

Lovely girls that are all so helpful

17 December 2025

Customer focus is paramount.

16 December 2025

Fabulous service from Lauren Eacott in relation to booking & confirming my service and I found the video link such a brilliant way to know how my car was being looked after.

16 December 2025

The communication is always excellent everyone is always helpful and friendly

15 December 2025

Easy to make appointment on line. Reminders sent prior to appointment. Staff helpful when dropping off car Kept advised as to progress. Finance arrangement through Bumper easy to organise

15 December 2025

From start to finish - with Nicole's call to confirm the car had been booked inn - to the pick up with reception team. LOVE the complimentary car wash - mine needed it!

15 December 2025

Helpful, faults diagnosed and repair organised efficiently and carried out in good time

13 December 2025

Kept me informed and even sent a short video

12 December 2025

The staff at the dealership were polite and professional but offered no assistance like courtesy car, collection or sit and wait appointment after the initial cancellation. The repair took an hour apparently and was done at 4pm

11 December 2025

All interactions with staff are extremely good

11 December 2025

Friendly and fast service

09 December 2025

The service I received was excellent, from start to finish

08 December 2025

They did the MOT and service as requested, my car was ready promptly and I like the car inspection video. The cost was in line with the quote I had been given. As I commented above, people were pleasant to deal with.

06 December 2025

As above

03 December 2025

Amazing customer service. I waited till the service / MOT was done and was offered an office to work in. The car had to be kept overnight so was given a courtesy car which was great. Nicole Kiberd was great and kept me in the loop all the time.

02 December 2025

See above and the car got cleaned too!

29 November 2025

Always excellent service. Henry, who has delt with me for several years is a real asset to your Company; he is polite, knowledgeable and gives valued advice The service team have always been exemplary

29 November 2025

Staff were very helpful

29 November 2025

Charging £90 to put a tyre in a rim as a spare for the boot was a joke. I will never go back to cobham bmw and I know lots of people who won't either. I will tell everyone I can how bad you are.

28 November 2025

Very effeciant and helpful

24 November 2025

Everything was completed in good time

20 November 2025

Lovely people

18 November 2025

Very easy, was done quicker than expected and lovely service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Berry Cobham.

Address

18-22 Portsmouth Road, Cobham, KT11 1JA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 14:00
Sun:CLOSED

Phone

01932 589400

Map

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